• All sales are final. No exchanges unless items are deemed defective by the management of the store where the purchase was made. The defective item must be surrendered in its original packaging and within the 7 day window. If a product is deemed defective, it will be exchanged for a replacement of the same item. Products with no original packaging will not be honored. We do not honor returns/cashback.

  • Do you ship out of state?

    OnlyTops merchandise can be ordered online and they can be shipped anywhere in the country. It is illegal to ship products containing cannabis directly to patients or consumers. Our products can be found in your nearest retailer or visit https://weedmaps.com. OnlyTops cannabis products are currently only available in California.

    ____________

    When will my order be shipped out?

    It can take 3-5 business days from the date of purchase for the order to be processed (weekends do not apply as business days). Our cut-off time for sending orders out is 3 PM (PST), Monday - Friday. Customers may experience a delay in their orders due to the postal services being at max capacity.

    ____________

    How can I exchange my apparel item for a different size?

    As long as the apparel item is unopened, with packaging and tags attached and no damages, we will exchange the exact item for a different size. Only applies based on product availability. Exchanges are valid only while supplies last.

    ____________

    My package was not delivered although the status says delivered. What should I do?

    Once a package/order has been processed and shipped by USPS, we are not liable for any lost or stolen items.

    ____________

    Why did my order not go through but it took money out of my account?

    If the billing address and shipping address do not match, then the order will not process successfully. Please allow 3-5 business days depending on your financial institution for the funds to reflect back into your account.

  • Are OnlyTops products safe?

    Product safety and quality are top priorities for OnlyTops. All our products are tested by state-licensed, independent labs. We also maintain the highest quality by only using the purest cannabis extracts.

    ____________

    Am I able to purchase wholesale/bulk?

    Wholesale or bulk orders are only available to licensed retailers in California. If you are a licensed retailer in any of these states, please send us a copy of your state business license and contact information, and we will forward it to our wholesale department for follow up.

FAQs